Evaluate Your IT Provider
Many leadership teams suspect their technology vendor is underperforming but lack an objective framework to verify it. MSP Strategy developed this scorecard to help organizations evaluate your IT provider across critical operational pillars—including cybersecurity posture, responsive delivery, SLA accountability, and long-term strategic execution.
Take the 3-Minute IT Provider Assessment
Answer a few quick questions and discover if you’re overpaying, at risk, or missing opportunities with your current IT provider.
What the Evaluation Covers
- Value for money — are you paying the right price for the right services?
- Service quality — are response times and resolution rates acceptable?
- Security posture — is your provider keeping you protected?
- Proactive vs reactive — are they preventing problems or just fixing them?
- Contract review — are you locked in to unfair terms?
- Technology currency — is your IT infrastructure up to date?
- Communication and reporting — do you know what’s happening with your IT?
What You Get
- Independent IT provider evaluation with no conflict of interest
- Clear findings report in plain language
- Honest recommendation — stay, negotiate or switch
- If switching — support finding and transitioning to a better provider
- Direct access via email and Microsoft Teams throughout