MSP Operational Audit — A 50-Point Health Check for Your MSP Business
Get a clear picture of where your MSP stands today and a precise roadmap to achieve sustainability, growth and success.
Does This Sound Familiar?
- You know something isn’t working but can’t pinpoint exactly what
- Your margins are shrinking but you can’t identify where the leakage is
- Your team structure is unclear — people are doing jobs that don’t match their skills
- Your technology stack has grown organically and nobody knows what everything does
- Client satisfaction is inconsistent and you don’t know why
- Your service delivery processes are undocumented or inconsistently followed
- You’re too busy working in the business to step back and assess it objectively
- You’re planning for growth but your operations aren’t ready to scale
What the Audit Covers
- Stack Analysis — full audit of your technology tools and platforms
- Operational Leadership — resource effectiveness and team motivation
- Team Alignment & Structure — right people in the right seats
- RACI Framework — clear accountability across all functions
- Service Delivery Processes — consistency and quality of client delivery
- Financial Health — COGS, margins, profitability analysis
- Client Satisfaction — retention risks and growth opportunities
- PSA Utilisation — are you getting full value from your platform
- Sales and Marketing alignment — pipeline and growth readiness
- Vendor and Partner relationships — value and strategic fit
What You Get
- Comprehensive 50-point operational assessment
- Detailed findings report with prioritised recommendations
- Operational roadmap with clear next steps
- Executive presentation of findings
- 30-day follow-up consultation included
- Direct access via email and Microsoft Teams throughout