MSP Operational Audit
Achieving Sustainability, Growth & Success
Elevate your Managed Service Provider business with our Strategic Operational Excellence Review and Recommendations.
A detailed 50 point Operational Roadmap designed to sharpen your competitive edge, this in-depth health check dives into every facet of your operations, from your client-facing engagements to your back-end project management, including:
- Stack Analysis: A formal audit of your technology tools and platforms to eliminate redundancy, optimize security, and maximize operational efficiency.
- Operational Leadership: Are your resources effective, efficient and motivated? Do you have a strong Team Alignment & Structure, ensuring that you have the right people in the right seats by distinguishing between organizational structure and defining who is Accountable, Responsible, Consulted, and Informed for specific tasks and processes.
- Process Refinement: Meticulously check and refine your processes to eliminate operational inefficiencies and bottlenecks.
- Client Management: Strong relationships ensure stability and success! A review of your client communications to ensure you are consistently reporting the right value to clients, effectively demonstrating the impact of your services.
- Profitability & Delivery: A deep dive into your revenue and expenditure to verify that all service elements of your offering are actually profitable. We will set review your Managed Service Agreements and set goals for improving your average seat/endpoint price and analyzing the quality of your clients and their profitability. We will also scrutinize your project pipeline to confirm every project is Quoted correctly (accurate pricing), Delivered on time (efficient scheduling and execution) and Profitable (driving financial growth).
We turn these insights into actionable strategies that drive growth and sustained operational efficiency for your MSP.
Why Choose MSP Strategy?
For a targeted and effective overhaul of your business, MSP Strategy is the clear choice for your Operational Excellence Review and Recommendations. Unlike general consultants, we are exclusively focused on the Managed Service Provider (MSP) model, meaning we speak your language and understand your specific challenges—from service desk metrics to project profitability. With over 30 years of success in the Managed Services industry, we don't just deliver generic advice; we provide actionable, MSP-specific strategies. Partnering with us means gaining a direct path to higher efficiency, stronger client relationships, and sustainable growth for your company.